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Return Policy

 


30-Day No Questions Asked, 100% Satisfaction Money Back Guarantee

Kakaos Yoga is committed to offering a top brand product with the best outstanding performance, style and comfort. We offer the highest quality products, an outstanding customer service department, backed by our 30-day No Questions Asked money back guarantee. We want you to be total and completely satisfied with every purchase you make. If you are in any way dissatisfied with a product you ordered, we'll replace it or refund your money, simply contact us within 30 days of the date of purchase.

 

Please read our return policy below for details about returning merchandise.

 

Return Policy

Our Company prides its self on having the best customer-friendly return policy. If you are in any way disappointed with a product you ordered or just decided you don’t need it, we'll replace it or refund your money, simply contact us within 30 days of the date of purchase. If you receive an item that was damaged in transit or is defective please notify us within 5 days of receiving the item. We would gladly provide a replacement at no charge and arrange to have the defective item(s) picked up.

 

All other returns must be authorized within 30 calendar days from the date of purchase.

We will refund 100% (less shipping charges) on any items that are returned in NEW CONDITION within 30 days from the date of purchase. We will issue store credit if products have been opened/used, as they are no longer in re-sellable condition, within 30 days from the date of purchase.

 

Wholesale Orders


Large orders and all wholesale orders will incur a restocking fee of up to 10%

 

Note: Because the return policy differs on some products, each product page must be read carefully for returns related to that product.

An Additional shipping fee may be charged after order is processed and shipped if shipping information is not accurate.

We cannot accept returns for any items that have been damaged in any way, unless the damage is due to a defect in the product or as a result of damage during shipping by us.

Customers are responsible for return shipping fee

We are sorry but we can’t offer refunds on DVDs, CDs. and Some Blankets

Original shipping charges will not be refunded.

Closeout items cannot be returned or refunded.

We are unable to accept any returns on international orders

 

 

 

Refused and Non-deliverable

 

NOTE: There are NO REFUNDS on any International orders if the order has been refused by buyer due to duties and fees by customs.
In the event the delivery is refused by your resident or business or FedEx cannot deliver after three attempts, you will be responsible for the return shipping and a restocking fee. Unfortunately, when a delivery is refused, Yoga Accessories Outlet is charged shipping charges by the carrier for the initial shipment to you, and then charged again for shipping the item back to our warehouse. Shipping charges are non-refundable. Both shipping charges will be deducted from your initial order as well as 10% of the order subtotal as a restocking fee. The remainder of the order will then be refunded to your credit card or by company check. If you received a discount of free shipping you will be charged for the initial shipping charge too.

We offer a FedEx return shipping label per package (restrictions apply).

The Return Process

Please call us toll free at (866) 998-8732 to receive your Return Merchandise Authorization code. (RMA) This code is needed to correctly identify your original order and correctly credit your refund.
We will email you a pre-paid shipping label to ship your return back to us, (Our discounted FedEx shipping rate will be deducted from your return credit. *Restrictions Apply). 
Just box up the item (s) to be returned in the original box, place the pre-paid label on it and drop it off at your local FedEx store
Once the item (s) have been received and inspected, a refund will be issued for the cost of the item (s), less the cost of the return shipping fee(s).
*Our discounted FedEx Rate Return shipping cost is only valid on non-wholesale orders. Wholesale orders are considered when wholesale tier pricing has been achieved, tier pricing is considered when 3 or more of the same items have been purchased.
By accepting and using the pre-paid FedEx shipping label provided by Kakaos.com, the customer agrees to pay any and all return shipping charges.

If you have any additional questions about returns or our policies, email us at Returns@Kakaos.com or call us toll free at (866) 998-8732.
Please be sure to properly insure your package(s) if you decide to ship your order back on your own, FedEx and UPS include tracking and insurance up to $100 per package, although you may want to purchase additional insurance if your product (s) value is higher. The US Postal Service does not include tracking or insurance, so we advise that you purchase it for a nominal fee. We cannot assume responsibility for items that are lost in the mail when being returned.

 

Please allow at least 10 business days for your return to be processed. If you have any additional questions or concerns, please contact Returns@Kakaos.com or call us at (866) 998-8732.

 

Product-Specific Returns

Your satisfaction is very important to us. Some items (such as clothing, blankets, DVDs/CDs, or health and beauty items) may have special return policies. Items with a different or unique return policy or procedure are clearly marked on their respective product pages. Due to the freshness of some of the ingredients used in our health and beauty products, some items may only be returned within a limited time-frame. Any special return policies are clearly noted on the product page. If you are unsure or have questions regarding the return policy of a specific product, we encourage you to contact us via e-mail at returns@Kakaos.com and we would be happy to answer any questions that you may have.

 

Order Cancellation

If you wish to cancel an order after it has been placed online; you must call our customer service department at (866) 998-8732. You will be refunded the entire amount of the order but only if it has not been shipped. Please remember that we process orders directly at our warehouse within minutes of receiving your paid order. If we are unable to cancel your order prior to shipping, please contact us ASAP

 

International Orders

We automatically ship Web orders to Canada, Mexico and Puerto Rico. For other international orders, please contact us via email at Sales@Kakaos.com or call us toll free at (866) 998-8732 Please note that for orders to Canada, Mexico and many other countries, tax, duty, brokerage, and other fees may be applied by customs which will NOT be refunded. Also note that all orders ship as one order, if one items is delayed, we will delay the whole order until the order can ship complete.

 

Security & Privacy

Protecting your security and privacy is a top goal at Kakaos.com. We respect your confidential information and do everything we can to protect it. Please refer to our Privacy and Security section for more information.

 

Purchase Orders

We gladly accept purchase orders. For additional details, please refer to our purchase orders page.

 

Same Day Shipping and Order Processing

 

Orders received by 2pm CST/ M-F usually ship the same day. If your order is high priority, please contact us by phone and we will do our best to get your order shipped as quickly as possible. For the fastest order processing, please pay with a credit card or PayPal. Please note that certain items may ship separately.

 

Coupons & Promotions
Kakaos.com may offer special promotions (and coupons) to our customers via email or monthly news letter providing additional discounts and savings. These promotions are limited to retail orders only and exclude wholesale or quantity pricing, special orders, and custom printing. We also reserve the right to modify or change a promotion at any time. We are not liable for errors or misprints in the promotion. If you have any comments or questions regarding a specific promotion, please feel free to contact us via email to Sales@Kakaos.com

 

Paying By Check

For payment with a check, it may take up to 5 business days for your order to be processed. If you have received or created a pay by mail or telephone order on our website, please print and include a copy of your order with your check.

Our Mailing Address For Payment and Returns

Kakaos Yoga.com
2405 US HWY 72
Paint Rock, AL 35768

 

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